Skip to main content

Patient Transfers

Make the Switch to Advanced Care Partners

By law, families are free to change providers at any time. We’ll work closely with you to ensure a seamless patient transfer process. Legally, you have the flexibility to switch providers whenever you choose. Our commitment is to collaborate with you closely, guaranteeing a smooth and efficient transition. We handle all the complexities involved in the transfer process, so you experience minimal disruption and can continue receiving quality care with peace of mind.

Why Transfer to ACP?

We’re not just an in-home care provider — we’re your partner!

Patient transfers are an important decision, and we go above and beyond to meet your expectations. When welcoming you to the ACP family, we’ll work to make the process as easy and seamless as possible. At Advanced Care Partners, we view our role as more than just a service; we’re your ally in care. Recognizing the significance of choosing a new care provider, we strive to exceed your hopes at every turn. As you join the ACP family, we dedicate ourselves to ensuring the transition is not just smooth, but also comforting and supportive, reflecting our deep commitment to your well-being.

Why ACP?

Patient Transfers Process

How do I request patient transfers?

Call ACP and talk to our Patient Intake Team. We’ll guide you through the process that involves meeting with your family, conducting a clinical assessment, and gathering the necessary paperwork. Then, we’ll submit the transfer request to Medicaid. Click the button below for more information about how to request a patient transfer. Reach out to ACP and connect with our Patient Intake Team for personalized assistance. We’ll navigate you through the entire process, which includes arranging meetings with your family, performing a thorough clinical evaluation, and compiling all required documentation. Following this, we will proceed to submit the transfer request to Medicaid on your behalf. To learn more about initiating a patient transfer and to take the first step towards joining our care network, simply click the button below.

What are the next steps after I call ACP?

ACP will meet with you and do a clinical assessment, speak with your physician, and start gathering all medical paperwork that requires your signature. When it comes to patient transfers, we will even contact your current agency to let them know you are transferring so you don’t have to make that call. ACP prioritizes your comfort and continuity of care above all else. We ensure a seamless transition by meticulously organizing all the necessary documents and coordinating with all involved parties. This means you can focus on your health and recovery, knowing that every detail is being expertly managed by our team.

How long do patient transfers take?

While every Medicaid program and insurance company is different, patient transfers typically take no longer than 30 days and, on average, are completed in just a couple of weeks. Many transfers happen on the first day of the following month after you call us. If you have any questions or concerns throughout the process, our staff is standing by to provide updates and guidance. To further facilitate your transition, we engage directly with your current provider to ensure all necessary information is transferred accurately and promptly. This collaborative approach helps us maintain the continuity of your care, ensuring that your medical needs and preferences are fully understood and respected by your new care team. Our goal is to make the transfer process as transparent and hassle-free for you as possible.

Can patient transfers be denied?

No. By law, your transfer cannot be denied. Medicaid patients are required to sign a form called Freedom of Choice. This document states that you are not under contract and you have the right to leave a provider at any time for any reason. Understanding your rights is crucial during a patient transfer. Legally, your decision to change providers cannot be obstructed. Medicaid requires patients to sign a document known as the Freedom of Choice, which emphasizes your autonomy in this process. This form serves as a declaration that you are not bound by a contract with your current provider and possess the unfettered right to switch providers whenever you wish, for whatever reason. This assurance is part of our commitment to upholding your rights and preferences throughout the transition.

What happens after my transfer is processed?

Once your patient transfer is processed, ACP will electronically receive a prior authorization giving us permission to take over care. While we are waiting for this prior authorization to arrive, our scheduling team will be in touch to discuss scheduling needs as well as what you are looking for in a caregiver. Rest assured, our nurses are trained in caring for your family member well before they show up at your home. Additionally, to ensure a personalized and comfortable care experience, we encourage open communication about your expectations and any specific requests you may have. This initial dialogue is vital for tailoring our services to fit your family’s unique situation and preferences, setting the foundation for a trusting and effective caregiver-patient relationship. Our aim is to provide not just professional care, but also peace of mind, knowing that your loved one is in capable and compassionate hands.

I’ve officially transferred. What’s next?

Depending on your insurance or waiver program, services can either start immediately or on the first of the month. Your caregiver(s) will arrive based on the predetermined schedule that you and your Scheduler created, and they will provide care for your loved one as well as education for any unfamiliar caregiving procedures. Your Clinical Supervisor is your resource to answer any clinical questions you may have. To enhance your care experience, we closely monitor the effectiveness of the care plan and remain flexible to adjustments. This adaptive approach ensures that your loved one’s needs are met with the utmost precision and compassion. Your Clinical Supervisor is not only a resource for clinical inquiries but also a partner in navigating the care journey, offering guidance, support, and education to empower you and your caregiver every step of the way.

When Should I Consider a Patient Transfer?

A patient transfer to our home health agency should be considered when the current care setting cannot meet the patient’s evolving medical needs or when home-based care could significantly improve their quality of life. Transferring a patient to a specialized agency like ours is vital for addressing complex health issues, offering personalized care, and enhancing the patient’s comfort and recovery speed. It’s especially pertinent in scenarios where the patient’s condition demands more dedicated attention or a specific type of care not available in their current facility.

Medical Specialization Requirements

When a patient’s condition requires specialized medical attention not available at their current care facility, transferring to our home health agency, which has a specific focus and expertise, becomes crucial. Our team of specialized healthcare professionals ensures that patients receive the precise type of medical care they need.

Access to Advanced Treatment Options

Our home health agency provides access to advanced treatment options and technologies that may not be available in traditional care settings. This ensures patients receive the most modern and effective treatments, improving their chances of recovery and well-being.

Improvement in Care Quality

Transferring to our agency can lead to significant improvements in care quality, as our specialized programs and patient-centered approach are designed to meet the unique needs of each individual, resulting in more effective and compassionate care.

Facility Capacity and Resources

If the current facility lacks the capacity or resources to provide the required care, transferring to our home health agency ensures that patients have access to the necessary services and support, enhancing their treatment and recovery process.

Patient or Family Request for Proximity

When a patient or their family prefers care closer to home to ease visits and maintain comfort, transferring to our home health agency can fulfill this need, ensuring that loved ones are near and involved in the care process.

Benefits of Choosing ACP for Your Patient Transfer

Choosing ACP for your patient transfer means opting for a superior level of care and support. Our agency is renowned for its commitment to patient safety, comfort, and satisfaction. We provide a seamless transition process, ensuring continuity of care and reducing the stress associated with changing healthcare providers. Our specialized programs and holistic approach to patient care are designed to meet diverse healthcare needs, ensuring all patients receive the highest standard of care tailored to their specific conditions.

Enhanced Safety and Comfort

At ACP, patient safety and comfort are our top priorities. Our home health care services are designed to ensure patients feel secure and comfortable in their own homes, reducing the risk of infections and hospital readmissions.

Personalized Care Coordination

We offer personalized care coordination to ensure that all aspects of a patient’s health care are managed efficiently and effectively. This includes coordinating with doctors, specialists, and family members to provide a comprehensive and holistic care approach.

Streamlined Communication

Our communication processes are streamlined to ensure that information is shared promptly and accurately among caregivers, patients, and family members, leading to better-informed decisions and more cohesive care strategies.

Increased Patient and Family Satisfaction

Our commitment to providing compassionate, individualized care leads to increased satisfaction among patients and their families. We value feedback and work closely with families to adapt care plans as needed.

Better Health Outcomes

By focusing on personalized, patient-centered care, we strive to achieve better health outcomes for our patients. Our approach leads to improved management of chronic conditions, faster recovery times, and overall enhanced quality of life.

Transfer Your Care to ACP Today

We partner with hospitals, physicians, school systems, private insurance companies, and more to help families find the care they need. Plus, we’re always looking for RNs, LPNs, and CNAs committed to Georgia’s patients.

Parent Testimonials

MelissaChristopher’s mom

Trinita Jennings has been my son Christopher’s nurse since he started with the company a year ago. She treats him as if he is hers. I love having her work with him daily and never worry if I have to go for an appointment. She is now a part of our family.

PamAnna's mom

I appreciate ACP. I appreciate that when a conflict requires tough decisions, you choose to meet the needs of your clients. Your company is different from the rest. We want to have your staff for many, many years to come. Thank you for all you mean to my family.

MelissaChristopher’s mom

I wanted to truly thank ACP for everything! The care, communication, professionalism has been beyond my expectations. I am so thankful for your services that were provided, and excited for those to follow and receive care through ACP. It has been a great experience!

NancyPatient's mom

My grandson will be 3 tomorrow! That means ACP has been caring for him for over 2 years now. My regular nurses have all been wonderful; they’re like part of the family now. They all do a great job, not just with medical care, but also helping with therapy, teaching him letters, numbers, reading and playing, taking him for walks, and on and on. They’re trustworthy and good stewards of resources and supplies. And the home office staff deserves a lot of credit. I would recommend ACP to anyone who needs home nursing and personal care support for their kids

Frequently Asked Questions

What information do I need to provide for a patient transfer?

We will need the patient’s full name, DOB, Medicaid ID Number, name and point of contact for your current company, and reason for transfer. We will also require a digital signature from a parent/guardian before submission.

Can family members accompany the patient during the transfer?

Family members may accompany the patient, subject to safety and health regulations. Prior coordination with our team is necessary to ensure accommodations meet all parties’ needs and compliance with health standards, ensuring a supportive transfer experience.

How long does the transfer process take from initiation to completion?

Medicaid programs and insurance policies vary, but patient transfers are usually complete within 30 days or less. Transfers take effect on the 1st of each month based on the date of the request. Our committed team will work with you to provide updates and ensure a seamless transfer.

What happens if a patient needs to be transferred across state lines or internationally?

Interstate or international transfers require adherence to specific legal and medical protocols. Our team coordinates all aspects, including medical documentation and compliance with health regulations, ensuring a smooth and lawful transition. Please inform us immediately for such transfers to facilitate preparations.