By law, families are free to change providers at any time. We’ll work closely with you to ensure a seamless transfer process.
Why Transfer to ACP?
We’re not just an in-home care provider — we’re your partner!
Patient transfers are an important decision, and we go above and beyond to meet your expectations. When welcoming you to the ACP family, we’ll work to make the process as easy and seamless as possible.
Patient Transfers Process
How do I request patient transfers?
Call ACP and talk to our Patient Intake Team. We’ll guide you through the process that involves meeting with your family, conducting a clinical assessment, and gathering the necessary paperwork. Then, we’ll submit the transfer request to Medicaid. Click the button below for more information about how to request a transfer.
What are the next steps after I call ACP?
ACP will meet with you and do a clinical assessment, speak with your physician, and start gathering all medical paperwork that requires your signature. When it comes to patient transfers, we will even contact your current agency to let them know you are transferring so you don’t have to make that call.
How long do patient transfers take?
While every Medicaid program and insurance company is different, patient transfers typically take no longer than 30 days and, on average, are completed in just a couple of weeks. Many transfers happen on the first day of the following month after you call us. If you have any questions or concerns throughout the process, our staff is standing by to provide updates and guidance.
Can patient transfers be denied?
No. By law, your transfer cannot be denied. Medicaid patients are required to sign a form called Freedom of Choice. This document states that you are not under contract and you have the right to leave a provider at any time for any reason.
What happens after my transfer is processed?
Once your transfer is processed, ACP will electronically receive a prior authorization giving us permission to take over care. While we are waiting for this prior authorization to arrive, our scheduling team will be in touch to discuss scheduling needs as well as what you are looking for in a caregiver. Rest assured, our nurses are trained in caring for your family member well before they show up at your home.
I’ve officially transferred. What’s next?
Depending on your insurance or waiver program, services can either start immediately or on the first of the month. Your caregiver(s) will arrive based on the predetermined schedule that you and your Scheduler created, and they will provide care for your loved one as well as education for any unfamiliar caregiving procedures. Your Clinical Supervisor is your resource to answer any clinical questions you may have.
Transfer Your Care to ACP Today
We partner with hospitals, physicians, school systems, private insurance companies, and more to help families find the care they need. Plus, we’re always looking for RNs, LPNs, and CNAs committed to Georgia’s patients.
