Exceptional In-Home
Adult Care

From help with Activities of Daily Living (ADL) to caring for a medically complex patient, our in-home adult care services are with you for life.

Services That Grow with Your Child Into Adulthood

Advanced Care Partners entered the adult care market when our patients started to age out of the pediatric programs we serve. Every family that transitions from caring for a medically complex “child” to caring for an “adult” understands how challenging this time can be. As our children age, they often require more specialized and intensive care. We build strong bonds with our families that last a lifetime, just like the care we provide. From birth to adulthood, we are your partner for in-home adult care every step of the way.

Nursing Services

We offer nursing services (also known as private-duty nursing) for medically complex patients through the Medicaid COMP and NOW waiver, private insurance, and private pay. We provide care for:

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  • Neurological Disorders
  • Cardiac Conditions
  • Respiratory Disease
  • Gastrointestinal Disease
  • Metabolic Disorders
  • Neuromuscular Disease
  • Technology Dependent: Oxygen, Tracheostomy, Ventilator, Feeding Tubes, Monitors
  • Other Complex Disorders and more

Community Living Support 

Our Certified Nursing Assistants (CNAs) and Home Health Aides (HHAs) provide unskilled adult care services through Medicaid programs, private insurances, and private pay.

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Services include: 

  • Assistance with daily living activities like bathing, meals, and housekeeping
  • Monitoring vital signs, including blood pressure, pulse, respiration, and temperature
  • Assistance with ambulation, transfers, and more

Types of Insurance Qualifications

Comprehensive Support Waiver Program (COMP)

The COMP waiver is a Medicaid program that serves people with intellectual and/or developmental disabilities who are in need of intensive care. Through the COMP waiver, patients receive nursing care and personal care support services (also known as CLS or Community Living Support Services). The program supports people over the age of 21.

New Options Waiver Program (NOW)

The NOW waiver is a Medicaid program that serves people with intellectual or developmental disabilities who are not in need of intensive 24-hour nursing care. Through the NOW waiver, people receive personal care support services (also known as CLS or Community Living Support Services). The program supports people over the age of 21.

Private Insurance

Private insurance plans with companies like Anthem, CIGNA, United Healthcare, AETNA, and more may cover our services. ACP will work with you to acquire the proper authorization from your insurance company. Our goal is to make the intake process as smooth as possible for you.

Private Pay

Private pay is an option that is fully funded by the patient/family. In-home nursing and personal care services, community-based, and out-of-home support settings are permitted. Private pay can be an option for families in need of additional hours of care not covered by Medicaid or other payers.

ACP Successes

10

Years in Business

1

Rated Healthcare Company in Georgia

3,215

Employees Hired

97

Patient Satisfaction

3,251,800

Hours of Care Delivered

15

Patients Graduated from Our Services

Parent Testimonials

MelissaChristopher’s mom

Trinita has been my son Christopher’s nurse since he started with the company. She treats him as if he is hers. I love having her to work with him daily and I never worry if I have to leave. She is now a part of our family

PamAnna's mom

I appreciate ACP. I appreciate that when a conflict requires tough decisions, they choose to meet the needs of their patients. ACP is different from the rest. We want to have their staff for many, many years to come. Thank you for all you mean to my family.

Gwen HodginPatient's mom

ACP is the BEST homecare company to work with. I have been with them for years and wouldn’t change anything.They care so much about the kids, the individuals, their families and their staff.

ChristineTatiana’s mom

Abigail has been with us for a couple of years almost two years and her star qualities always shine through in the care she provides for our daughter, Tatiana. Abigail always comes to work with extreme professionalism and a warm smile, not to mention her exemplary nursing skills. She is very compassionate, conscientious, and a knowledgeable nurse caregiver. We are grateful each and everyday to ACP for sending us such a kind nurse who is truly a perfect fit for our family and circumstances. Abigail is truly a Godsend!

JosephRegistered Nurse

I love how ACP puts the patients first. The flexible hours allow us time to make sure our patients are a right fit, without compromising care. My goal is to always ensure my patients receive quality care and working with ACP has helped me deliver that. Orientation was the best and such a smooth transition. I’m really glad I work for this company!

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Resources for Our Families

Blog

Catch up on the latest news and find out what’s happening at ACP.

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Financial Resources

Learn about the insurance approval process and Medicaid program applications.

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Helpful Links

Explore a list of useful sites we’ve found that our families need.

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Awards

Celebrate with ACP as we honor our caregivers of the month, patient graduations, and more.

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Frequently Asked Questions

What is the ACP lifting policy?

ACP adheres to the OSHA guidelines. The maximum weight lift for one person is 50 pounds. Any weight over this amount requires a two-person or mechanical lift. If your loved one is over 50 pounds without a mechanical device or another caregiver for assistance, please call your clinical supervisor to discuss options.

Can I receive nursing services and personal care support services at the same time?

Yes, under the COMP/NOW waiver program, services are permitted to overlap due to the patient’s total care needs.

What can I expect from ACP’s caregivers?

Our caregivers are committed to the highest standards and quality of care. They will: 

  • Dress professionally. Scrubs and closed-toe shoes are required.
  • Show up on time.
  • Wear their ACP name badge.
  • NOT smoke. 
  • Not carry firearms or weapons.
  • Not drink alcoholic beverages or use illegal drugs.
  • Not discuss pay, religion or politics.

What are ACP caregivers (nurses or CNAs) not allowed to assist with?

Our caregivers are NOT allowed to:

  • Babysit or provide care for other children or adults in the home.
  • Pick up other children from the bus stop.
  • Provide care while the patient is hospitalized.
  • Make direct schedule arrangements with the family without ACP’s approval. ACP is responsible for maintaining the patient’s schedule in adherence to the number of approved hours. Any changes to the patients staffing hours/duration must be done through and approved by ACP.
  • Help with house cleaning, groceries, cooking, etc. Nurses are to perform skilled care only.
  • Lend or borrow money to/from families. 
  • Solicit family members to purchase items from her/him.  
  • Release the care of the patient to a minor or unauthorized personnel.
  • Discuss personal issues, religion, or politics.

Do I need to inform ACP if my phone, address, or email has changed?

If you need to make a change to your personal information, please call the office during normal business hours (9 AM to 5 PM) and speak with your Scheduler. It is extremely important that you notify ACP regarding these updates so that your services are NOT discontinued. We must have your up-to-date address, phone, email, and patient’s primary caregiver information to submit to the State in order to keep your account active.

Why do I have to sign the caregiver’s nursing notes?

Nursing notes are a key part of the clinical documentation that Medicaid and other payers review when the patient is up for authorization renewal. It is important for you to review the time in and time out, the notes, and the care assessments that the caregiver documents. This not only gives you a quick review of what happened that day, but also verifies the hours that your caregiver has worked. It demonstrates if caregivers are following the Plan of Treatment and patient’s goals. 

 

If for any reason you do not agree with the clinical assessments that the caregiver completes, call your Clinical Supervisor as soon as possible.

What are the CNA’s duties and responsibilities?

A certified nursing assistant (CNA) provides varying levels of unskilled care and support to our patients. Duties and responsibilities include:

    • Personal care functions including bathing, toileting, grooming, etc.  
    • Measuring and recording intake and output as well as patient’s vitals.
    • Weigh patients using upright, chair and bed scale  
    • Assists in turning and positioning of patients  
    • Helps keep residents’ rooms clean and supplied
  • Assists with cooking, and food preparedness   

   

CNAs are NOT allowed to:

  • Provide any skilled care such as G-tube care, G-tube feeding, trach care, CVL care, 
  • CNAs ARE NOT allowed to administer ANY medication. CNAs must assist the patient in self-administering medication, they cannot open any bottles to retrieve medication.

How is ACP’s employee retention rate less than half of the industry's average?

From our humble beginnings, we understood how underserved and unappreciated home care Nurses and Certified Nursing Assistants were. When they join our team, we take care of them so they can take care of you. We offer great healthcare benefits, the highest average pay in the state, comprehensive incentive packages, paid-time-off and more. Here, they feel loved and appreciated at all times — as they should!

For Caregivers

When should I call ACP’s on-call number?

ACP is available 24/7 to our families and caregivers. Our office hours are Monday through Friday from 9 AM to 5 PM. After-hours and on weekends, we are available on-call for urgent matters. On-call should be used for the following scenarios:

  • Your scheduled caregiver has not shown up.
  • Your child goes to the emergency room. We must know this so we can notify caregivers as well as submitting paperwork to your insurance or GAPP. 
  • If you have an unforeseen schedule change within the next 24 hours.
  • Any clinical questions that can’t wait until business hours.

What should I do in the case of inclement weather or loss of power?

If the patient depends on equipment that requires electricity, make sure its battery has enough charge to support the patient in the event of a loss of power. If power remains out for an uncertain amount of time, transport the patient to the nearest emergency room.

What is the Plan of Treatment (POT)?

The plan of treatment is an individualized care plan built by ACP based on the patient’s physician’s orders, hospital discharges, and clinical history. It addresses problems identified in the patient assessment, defines and measures interventions in their care, and provides a measure for patient’s progress in treatment as well as towards set goals and milestones. The POT is reviewed and updated at least every 60 days or as needed by the Clinical Supervisor with any progress/updates on the medical conditions of the patient.

How do ACP’s caregivers document the care provided?

ACP provides each patient a tablet so our caregivers can securely chart electronically. The caregivers may also use their personal devices such as cell phones to log in into our secured EMR to chart. Our tablets are company property and any personal use is prohibited.

Are ACP’s caregivers allowed to bring their kids to work?

Under no circumstances should an ACP caregiver be bringing anyone into your home other than themselves. If a caregiver ever brings his or her own kids or family members into your home while they are working, please contact us immediately.

How do I access the nursing notes for the care provided to my loved one?

Our clients have 24/7 access to our EMR. Call our office to request your login if you’ve forgotten or haven’t received it.

How can I see my care schedule?

Our clients have 24/7 access to our Scheduling system. Call our office to request your login if you’ve forgotten or haven’t received it.

Can I call my caregiver directly?

ACP’s policy states that you should contact the office for any scheduling or clinical changes.

I’ve received a letter from Social Security about my Medicaid eligibility. What do I need to do?

If you have received a letter from Social Security about your Medicaid eligibility, ensure to read it carefully and follow the directions exactly as they are given.  ACP can’t help with anything regarding Medicaid eligibility.  Be sure to turn in the required information to the Social Security office by the deadlines given to, or you will likely be made ineligible for Medicaid. When Medicaid eligibility is lost, ACP’s home care services are suspended immediately until the situation is resolved (Medicaid usually takes 30 days to be reinstated). If your child receives school nursing through ACP, these services won’t be affected.

Can I refer a Nurse or CNA to work for ACP?

Yes, we love referrals! Contact our office directly or visit advancedcarepartners.com/referrals. Click the button below for more information.

Refer a Caregiver

I need to escalate an issue. Who should I talk to?

If you have gone through the normal chain of command by speaking to your Scheduler and/or Clinical Supervisor but you feel the issue has not been resolved, call the office number and talk to ACP’s Director of Operation or Clinical Manager (clinical issues).

How do I change caregivers?

If you are unhappy with one of your caregivers, please call the office, during normal business hours (9am-5pm), and speak with your Scheduler to express your concerns. They will work with you on a resolution.

How do I change my schedule?

If you need to make changes to your schedule, please call the office during normal business hours (9 AM-5 PM) and speak with your Scheduler.

How long before a shift can I cancel my caregiver?

If you need to cancel your caregiver’s shift, please give us as much notice as possible. We want to give your caregiver the opportunity to work elsewhere if they will not be working with you.

Can I request my caregiver to work extra hours?

If you need to make a change to your schedule, it must be done through the office. Additional hours must be approved by ACP before work. Approvals will be based on the number of hours allotted by your prior authorization from Medicaid or your insurance.

How does ACP bill Medicaid for the services rendered?

Once we receive the electronic nursing notes from the ACP caregiver for the services rendered to the patient, ACP will claim and bill for the hours. The nursing notes must pass our QA process before being submitted to billing, and that includes having the parent’s signature on the notes. ACP will never bill for any hours that we don’t have the proper documentation for.

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