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COVID-19 Updates for Families

The health and safety of our patients and our caregivers are our top priority. We are closely monitoring the coronavirus outbreak daily in order to provide the latest COVID-19 updates for families. Rest assured, we have implemented the highest standard of infection prevention practices as recommended by the CDC, and we will continually update this page and send email communications regarding new developments in order to provide the best care in your home.

Thank You, Frontline Workers

Now more than ever, we want to extend our gratitude to all frontline workers — including each one of our caregivers. On behalf of our entire Advanced Care Partners family, THANK YOU to all healthcare heroes for your courage, bravery, and sacrifice during these unprecedented times.

COVID-19 Updates for Families

What to Do in Case of Exposure


Stay home and monitor your health for symptoms for 14 days after your last contact.

Contact the Health Department

Questions or concerns?  The health department can provide you with the latest information.

Get Tested

Make an appointment at your nearest testing location. Even if you test negative, you will still need to complete your full 14-day quarantine.

Additional Information

For more information, call the Georgia COVID-19 Hotline at 844-442-2681.

How is ACP protecting its members?

Temperature Checks

Staff and visitors are requested to have their temperature checked prior to entering the office.

Face Masks

Face masks are mandatory when you’re within six feet of someone.

Social Distancing

Staff working stations have been separated to comply with social distancing rules.

COVID-19 Testing

Our clinical team is performing random tests weekly on our staff to identify and quarantine asymptomatic staff.

Best Practices

ACP caregivers wear face masks, use the best hand hygiene practices, and practice social distancing to help protect themselves and our medically fragile families. We are all in this together.

More Helpful Resources


Catch up on the latest news and find out what’s happening at ACP.

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Financial Resources

Learn about the insurance approval process and Medicaid program applications.

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Helpful Links

Explore a list of useful sites we’ve found that our families need.

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Celebrate with ACP as we honor our caregivers of the month, patient graduations, and more.

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Frequently Asked Questions

What are coronavirus and COVID-19?

Coronavirus is a virus that causes COVID-19. It was originally detected in Wuhan, China, and has become a global pandemic of respiratory disease spreading from person-to-person. This situation poses a serious public health risk. The federal government is working closely with state, local, tribal, and territorial partners, as well as public health partners, to respond to this situation. COVID-19 can cause mild to severe illness; older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19.

What are the symptoms of COVID-19?

There are a wide range of symptoms of COVID-19 reported, ranging from mild symptoms to severe illness:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

How is COVID-19 spread?

COVID-19 is thought to spread through person-to-person contact. Person-to-person means:

  • Between people who are in close contact with one another (within about 6 feet).
  • When respiratory droplets produced when an infected person coughs or sneezes. These droplets can possibly land in the mouths or noses of people who are nearby, be inhaled into the lungs, or land on surfaces that people touch.
  • People who are infected but do not show symptoms can also spread the virus to others.
  • There is evidence that under certain conditions, people with COVID-19 can infect others who were more than six feet away. These transmissions occurred within enclosed spaces that had inadequate ventilation. Sometimes the infected person was breathing heavily, for example, while singing or exercising.

How soon after exposure to COVID-19 do signs and symptoms occur?

Symptoms occur anywhere from two to 14 days after exposure to the virus.

What can I do to keep myself and those around me safe?

Open communication with your office is a key element to keeping both you and your clients safe.

  • In general, please do not come to work sick.
  • Alert your office if you or anyone you have been in contact with having any of the symptoms listed above that are a change in the baseline condition.
  • Alert your office if you or someone you have been in contact with are traveling to or have traveled internationally in the past 14 days, or if you are traveling to a domestic location that would subject you to quarantine requirements upon your return per any state-specific travel advisories or executive orders.
  • Alert your office of any communication that is shared with you by your clients, their families, your friends, or relatives regarding possible exposure to COVID-19 so we can provide you with any additional information to keep everyone safe.
  • Consistently follow all recommended practices for hand hygiene and standard precautions, as well as COVID-19 specific protocols including the use of surgical masks and eye protection for all client interactions.

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