Exceptional In-Home
Adult Care

ACP adheres to the OSHA guidelines. The maximum weight lift for one person is 50 pounds. Any weight over this amount requires a two-person or mechanical lift. If your loved one is over 50 pounds without a mechanical device or another caregiver for assistance, please call your clinical supervisor to discuss options.

Yes, under the COMP/NOW waiver program, services are permitted to overlap due to the patient’s total care needs.

Our caregivers are committed to the highest standards and quality of care. They will: 

• Dress professionally. Scrubs and closed-toe shoes are required.
• Show up on time.
• Wear their ACP name badge.
• NOT smoke. 
• Not carry firearms or weapons.
• Not drink alcoholic beverages or use illegal drugs.
• Not discuss pay, religion or politics.

Our caregivers are NOT allowed to:

• Babysit or provide care for other children or adults in the home.
• Pick up other children from the bus stop.
• Provide care while the patient is hospitalized.
• Make direct schedule arrangements with the family without ACP’s approval. ACP is responsible for maintaining the patient’s schedule in adherence to the number of approved hours. Any changes to the patients staffing hours/duration must be done through and approved by ACP.
• Help with house cleaning, groceries, cooking, etc. Nurses are to perform skilled care only.
• Lend or borrow money to/from families. 
• Solicit family members to purchase items from her/him.  
• Release the care of the patient to a minor or unauthorized personnel.
• Discuss personal issues, religion, or politics.

If you need to make a change to your personal information, please call the office during normal business hours (9 AM to 5 PM) and speak with your Scheduler. It is extremely important that you notify ACP regarding these updates so that your services are NOT discontinued. We must have your up-to-date address, phone, email, and patient’s primary caregiver information to submit to the State in order to keep your account active.

Nursing notes are a key part of the clinical documentation that Medicaid and other payers review when the patient is up for authorization renewal. It is important for you to review the time in and time out, the notes, and the care assessments that the caregiver documents. This not only gives you a quick review of what happened that day, but also verifies the hours that your caregiver has worked. It demonstrates if caregivers are following the Plan of Treatment and patient’s goals. 

If for any reason you do not agree with the clinical assessments that the caregiver completes, call your Clinical Supervisor as soon as possible.

A certified nursing assistant (CNA) provides varying levels of unskilled care and support to our patients. Duties and responsibilities include:

• • Personal care functions including bathing, toileting, grooming, etc.  
  • Measuring and recording intake and output as well as patient’s vitals.
  • Weigh patients using upright, chair and bed scale  
  • Assists in turning and positioning of patients  
  • Helps keep residents’ rooms clean and supplied

• Assists with cooking, and food preparedness   

CNAs are NOT allowed to:

• Provide any skilled care such as G-tube care, G-tube feeding, trach care, CVL care, 
• CNAs ARE NOT allowed to administer ANY medication. CNAs must assist the patient in self-administering medication, they cannot open any bottles to retrieve medication.

From our humble beginnings, we understood how underserved and unappreciated home care Nurses and Certified Nursing Assistants were. When they join our team, we take care of them so they can take care of you. We offer great healthcare benefits, the highest average pay in the state, comprehensive incentive packages, paid-time-off and more. Here, they feel loved and appreciated at all times — as they should!

ACP is available 24/7 to our families and caregivers. Our office hours are Monday through Friday from 9 AM to 5 PM. After-hours and on weekends, we are available on-call for urgent matters. On-call should be used for the following scenarios:

• Your scheduled caregiver has not shown up.
• Your child goes to the emergency room. We must know this so we can notify caregivers as well as submitting paperwork to your insurance or GAPP. 
• If you have an unforeseen schedule change within the next 24 hours.
• Any clinical questions that can’t wait until business hours.

If the patient depends on equipment that requires electricity, make sure its battery has enough charge to support the patient in the event of a loss of power. If power remains out for an uncertain amount of time, transport the patient to the nearest emergency room.

The plan of treatment is an individualized care plan built by ACP based on the patient’s physician’s orders, hospital discharges, and clinical history. It addresses problems identified in the patient assessment, defines and measures interventions in their care, and provides a measure for patient’s progress in treatment as well as towards set goals and milestones. The POT is reviewed and updated at least every 60 days or as needed by the Clinical Supervisor with any progress/updates on the medical conditions of the patient.

ACP provides each patient a tablet so our caregivers can securely chart electronically. The caregivers may also use their personal devices such as cell phones to log in into our secured EMR to chart. Our tablets are company property and any personal use is prohibited.

Under no circumstances should an ACP caregiver be bringing anyone into your home other than themselves. If a caregiver ever brings his or her own kids or family members into your home while they are working, please contact us immediately.

Our clients have 24/7 access to our EMR. Call our office to request your login if you’ve forgotten or haven’t received it.

Our clients have 24/7 access to our Scheduling system. Call our office to request your login if you’ve forgotten or haven’t received it.

ACP’s policy states that you should contact the office for any scheduling or clinical changes.

If you have received a letter from Social Security about your Medicaid eligibility, ensure to read it carefully and follow the directions exactly as they are given.  ACP can’t help with anything regarding Medicaid eligibility.  Be sure to turn in the required information to the Social Security office by the deadlines given to, or you will likely be made ineligible for Medicaid. When Medicaid eligibility is lost, ACP’s home care services are suspended immediately until the situation is resolved (Medicaid usually takes 30 days to be reinstated). If your child receives school nursing through ACP, these services won’t be affected.

Yes, we love referrals! Contact our office directly or visit advancedcarepartners.com/referrals. Click the button below for more information.

If you have gone through the normal chain of command by speaking to your Scheduler and/or Clinical Supervisor but you feel the issue has not been resolved, call the office number and talk to ACP’s Director of Operation or Clinical Manager (clinical issues).

If you are unhappy with one of your caregivers, please call the office, during normal business hours (9am-5pm), and speak with your Scheduler to express your concerns. They will work with you on a resolution.

If you need to make changes to your schedule, please call the office during normal business hours (9 AM-5 PM) and speak with your Scheduler.

If you need to cancel your caregiver’s shift, please give us as much notice as possible. We want to give your caregiver the opportunity to work elsewhere if they will not be working with you.

If you need to make a change to your schedule, it must be done through the office. Additional hours must be approved by ACP before work. Approvals will be based on the number of hours allotted by your prior authorization from Medicaid or your insurance.

Once we receive the electronic nursing notes from the ACP caregiver for the services rendered to the patient, ACP will claim and bill for the hours. The nursing notes must pass our QA process before being submitted to billing, and that includes having the parent’s signature on the notes. ACP will never bill for any hours that we don’t have the proper documentation for.