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FAQ’s Patients & Families

We know change can be challenging, but we are here to reassure you that we are here to help. Please send any additional questions to [email protected] or call 404.835.3512

Why did ACP acquire Little Engine?

Little Engine shares many of the same core values, mission, and family culture as ACP. With this partnership, we will be able to provide additional opportunities and resources to our team and the families we serve in Texas.

Who is ACP?

We are a premier Atlanta-based homecare provider that specializes in high acuity care for medically complex pediatric patients. We believe that providing home care services is meaningful and has an incredible purpose. At ACP, your family is our family, and our commitment is to serve you by going above and beyond in everything we do.

For ver the last ten years, ACP has established a strong reputation for the quality care it delivers to its patients while providing outstanding customer service to its families. Every day, we strive to uphold our values of commitment, kindness, thoughtfulness, and perseverance, so that we can make a true difference in the lives we have the honor to serve.

What is ACP’s mission statement?

ACP exudes clinical and operational excellence through the characteristics of its mascot, the Emperor Penguin: we are caring, committed, and vigilant.

What are ACP’s core values?

Care – Enabling Families to Be Families

Our home caregivers are committed to exceeding your expectations by always going the extra mile. Quality care means peace of mind for you to focus on what is of the utmost importance: being a family.

Compliance – Professionally and Ethically Sound

Our home caregivers are committed to exceeding your expectations by always going the extra mile. Quality care means peace of mind for you to focus on what is of the utmost importance: being a family.

Integrity – Hard Right Over Easy Wrong

We are your advocates, and we recognize that the easy path is usually not the right one. That’s why we pursue the options that are best for you and your family — not necessarily what’s easiest for the business.

Trust – Respectful Truth Over Artificial Harmony

We work hard to earn your trust by always being truthful, reliable, caring, and vigilant. At ACP, you can trust our commitment to serving you with integrity and respect. As your dedicated home care provider, we will always be there to fulfill our mission and lend a helping hand.

Accountability – Do What You Say

We don’t just speak of accountability, we live it. At ACP, we hold each other to the highest standards because that’s what true home caregivers do. If we commit to something, you bet we will deliver it!

What is the ACP mascot and why?

The Emperor Penguin lives in the most extreme environments of Antarctica and is one of the most committed and dedicated parents in the animal kingdom.

The traits of the emperor penguin — the commitment, care, and vigilance they show their families — are the reasons why this majestic animal is not only our mascot but our inspiration, too.

Will Little Engine’s name change?

Yes, over time we want to join both companies together under the Advanced Care Partners family.

What can you expect from this new partnership?

Our immediate focus is on revamping nursing recruitment to better staff our patients plus advancing clinical training, so our nurses are equipped to provide the best care possible.

How are we going to build a relationship with us?

We aim for every family to feel valued and to know us on a personal level. You should expect to meet with us either virtually or in person over the coming weeks. We can’t wait to get to know you!

What are the benefits of a partnership with ACP?

We see many benefits coming from this partnership, together we will:

  • Implement new software to make charting easier and be more compliant
  • Provide support to the local team with recruiting more qualified caregivers and improve the staffing process
  • Provide state-of-the-art training to equip nurses with the right skills to care for your child with the best quality of care available. This training consists of:
    • A one-of-a-kind patient simulation lab, equipped a high-fidelity doll
    • Trach & Vent classes
    • CPR & CVL classes and skills check assessment

What does this mean to me?

Through this partnership, we hope to elevate the home care services offered to you and your child. ACP will be able to provide additional resources so that your nurses can receive the most advanced clinical training, and you and your child can receive the highest quality of care.

Who will lead the company going forward?

The existing team in San Antonio will continue to be led by Belinda Segura with the support of Nick Hinojosa. Additionally, the team will benefit from the support of the full leadership team in Atlanta Click here to get to know our headquarters team.

Where will be the companied company headquarters?

ACP is headquartered in Atlanta, GA  – 3525 Piedmont Rd NE Suite 620 Bldg 5, Atlanta, GA 30305

Will the services we provide change?

The services we offer today to our patients will not change. You may find that our team becomes more efficient, as new processes are implemented. Our mission to provide the highest-level care to our medically fragile patients and always put our people first remains unchanged.

As a patient, will I need to transfer my care to ACP?

No, everything stays the same as it is. You will notice ACP’s name in future documents, but you will not need to be discharged by Little Engine and onboarded by ACP.

Will my PPOC (patient plan of care) change?

Your plan of care will not be affected by this change. It will only change if your child’s physician states so.

Will the number of hours I am approved for change? What about my schedule?

No. You will continue to receive the same number of hours approved as in the past, and your nurses will continue to come as previously arranged.

Will my case manager change?

No. All staff will remain the same unless the employee makes the decision to leave the company.

Will my medical supply allocations change?

No. Advanced Care Partners will continue to provide the same supply allocation to facilitate the care of your child.

Will the phone number change?

No. The office phone number will stay the same.

You can also reach our corporate team by calling 404.835.3512. If you have any questions or concerns you can email us directly at [email protected].

Will the office move or change location?

The San Antonio office will not change location for the foreseeable future.

Will the office hours or hours of operations change?

The San Antonio office hours and hours of operations will not change for the foreseeable future.

Will the email addresses change?

For the moment the email addresses will not change, we will transfer all email addresses to our ACP domains when the time is right, and you will be notified when this change occurs.

Who do I contact if I have an emergency?

Call the local office at 210.692.0222 if you have an emergency that affects the care of your child. For medical emergencies call your child’s physician or 911.

Will our medical records be transferred to another office?

No. Your medical records will continue to be handled by the local office team. Your records will be kept in a confidential manner and protected from loss, destruction, tampering, or unauthorized use.

Will the patient discharge/transfer process change?

Will the patient discharge/transfer process change?

Will there be a change in the way our services are paid for?

No. There will be no change in the way your services are paid for.