FAQ’s  – Nursing Staff

We know change can be challenging, but we are here to reassure you that are we here to help. Please send any additional questions to [email protected] or call 404.835.3512

Will the services we provide change?

No, the services your company provides to the patients will not change. You may find that your team becomes more efficient and processes are changed for the better but the mission still remains the same: providing the highest-level care to our medically fragile patients.

Will the office move or change location?

The office will not change location.

What do we tell our patients?

Your patients and their families will be notified of the changes and they will be able to access their own FAQ page as well.

What do we tell case managers, referral sources, etc.?

Your patients and their families will be notified of the changes and they will be able to access their own FAQ page as well.

Will our name change?

Yes, the company name will be changed to Advanced Care Partners.

Will my employment change?

Your employment should not be affected by this change. You will not have to re-apply for your position and your level of seniority will remain the same. We aim to improve the support you are currently receiving and provide more resources and training so that it is easier and more satisfying to do your work.

Will I have to take a drug screening/have a new background check?

Though we require a no-tolerance, drug-free workplace. All active staff will not need to re-take a drug screening or get a background check.

Will our uniforms/dress code change?

Caregivers will still be required to dress in scrubs, or a lab coat if needed and closed-toe shoes.

What are your continuing education and training resources?

ACP provides ongoing, top-notch training so our caregivers are equipped with
the right skills to serve our patients with the best quality of care.

The ACP training consists of:

  • SIM Lab: a one-of-a-kind patient simulation lab, equipped with a hi-fidelity simulation doll for emergency/critical thinking training, and other scenarios
  • Trach & Vent classes: Our full-time respiratory therapists train our nurses on four different types of ventilators and other trach care.
  • CPR & CVL classes and skills check assessments

Will my pay change?

Your pay or the frequency of pay will not be affected by this change.

Will I have two W2s for the next tax season?

Will we continue to receive the same (bonus/incentive)?

Bonuses and incentives will not be affected by this change.

What holidays do you observe and what is your holiday pay policy?

Will the PTO policy change? Will my PTO carryover under the new ownership?

Will the PTO policy change? Will my PTO carryover under the new ownership?

Bonuses and incentives will not be affected by this change.

COVID-19 Updates for Families

What to Do in Case of Exposure


Stay home and monitor your health for symptoms for 14 days after your last contact.

Contact the Health Department

Questions or concerns?  The health department can provide you with the latest information.

Get Tested

Make an appointment at your nearest testing location. Even if you test negative, you will still need to complete your full 14-day quarantine.

Additional Information

For more information, call the Georgia COVID-19 Hotline at 844-442-2681.

How is ACP protecting its members?

Temperature Checks

Staff and visitors are requested to have their temperature checked prior to entering the office.

Face Masks

Face masks are mandatory when you’re within six feet of someone.

Social Distancing

Staff working stations have been separated to comply with social distancing rules.

COVID-19 Testing

Our clinical team is performing random tests weekly on our staff to identify and quarantine asymptomatic staff.

Best Practices

ACP caregivers wear face masks, use the best hand hygiene practices, and practice social distancing to help protect themselves and our medically fragile families. We are all in this together.

More Helpful Resources


Catch up on the latest news and find out what’s happening at ACP.

Learn More

Financial Resources

Learn about the insurance approval process and Medicaid program applications.

Learn More

Helpful Links

Explore a list of useful sites we’ve found that our families need.

Learn More


Celebrate with ACP as we honor our caregivers of the month, patient graduations, and more.

Learn More

Frequently Asked Questions

What are coronavirus and COVID-19?

Coronavirus is a virus that causes COVID-19. It was originally detected in Wuhan, China, and has become a global pandemic of respiratory disease spreading from person-to-person. This situation poses a serious public health risk. The federal government is working closely with state, local, tribal, and territorial partners, as well as public health partners, to respond to this situation. COVID-19 can cause mild to severe illness; older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19.

What are the symptoms of COVID-19?

There are a wide range of symptoms of COVID-19 reported, ranging from mild symptoms to severe illness:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

How is COVID-19 spread?

COVID-19 is thought to spread through person-to-person contact. Person-to-person means:

  • Between people who are in close contact with one another (within about 6 feet).
  • When respiratory droplets produced when an infected person coughs or sneezes. These droplets can possibly land in the mouths or noses of people who are nearby, be inhaled into the lungs, or land on surfaces that people touch.
  • People who are infected but do not show symptoms can also spread the virus to others.
  • There is evidence that under certain conditions, people with COVID-19 can infect others who were more than six feet away. These transmissions occurred within enclosed spaces that had inadequate ventilation. Sometimes the infected person was breathing heavily, for example, while singing or exercising.

How soon after exposure to COVID-19 do signs and symptoms occur?

Symptoms occur anywhere from two to 14 days after exposure to the virus.

What can I do to keep myself and those around me safe?

Open communication with your office is a key element to keeping both you and your clients safe.

  • In general, please do not come to work sick.
  • Alert your office if you or anyone you have been in contact with having any of the symptoms listed above that are a change in the baseline condition.
  • Alert your office if you or someone you have been in contact with are traveling to or have traveled internationally in the past 14 days, or if you are traveling to a domestic location that would subject you to quarantine requirements upon your return per any state-specific travel advisories or executive orders.
  • Alert your office of any communication that is shared with you by your clients, their families, your friends, or relatives regarding possible exposure to COVID-19 so we can provide you with any additional information to keep everyone safe.
  • Consistently follow all recommended practices for hand hygiene and standard precautions, as well as COVID-19 specific protocols including the use of surgical masks and eye protection for all client interactions.

Become an
ACP Caregiver

Enable Families to Be Families

Learn More

Become an
ACP Family

Experience Our Incredible Level of Care

Learn More